Garuda denies refund for a refundable ticket

[Niko Z.]

Thanks Euc, much appreciated.

 

[Niko Z.]

UPDATE: Garuda finally delivered an electronic voucher....which is worth significantly less then my original tickets and can only be used on flights originating from Jakarta. Nevermind I live thousands of kilometers away from Jakarta and it was not on the original itinerary anyway. I honestly hope they go bankrupt.

 

[Niko Z.]

Well, I got off another marathon phone call to Customer Service and apparently got someone capable online, because they recognized the mistake. They are filling some sort of internal report to fix it.