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  1. Niko Z.

    How to make Catatan Sipil issue Akte Cerai?

    My wife and I got a divorce at a court in Palangka Raya in April 2019. Surat keputusan states that Catatan Sipil needs to issue Akte Cerai. However, Akte Cerai have not been issued yet. My ex-wife has been to the Catatan Sipil office on numerous occasions, but usually gets a flat 'Not ready...
  2. Niko Z.

    Garuda denies refund for a refundable ticket

    Well, I got off another marathon phone call to Customer Service and apparently got someone capable online, because they recognized the mistake. They are filling some sort of internal report to fix it.
  3. Niko Z.

    Garuda denies refund for a refundable ticket

    UPDATE: Garuda finally delivered an electronic voucher....which is worth significantly less then my original tickets and can only be used on flights originating from Jakarta. Nevermind I live thousands of kilometers away from Jakarta and it was not on the original itinerary anyway. I honestly...
  4. Niko Z.

    Garuda denies refund for a refundable ticket

    Thanks Euc, much appreciated.
  5. Niko Z.

    Garuda denies refund for a refundable ticket

    @snpark, I aplaud the sentiment behind your post. The point is, if they wanted to offer e-vouchers sincerely, the whole process could have been automated online quite easily. I am not talking about getting actual refund at this point. The amount of hoops I had to jump through to try to even get...
  6. Niko Z.

    Garuda denies refund for a refundable ticket

    Again , all respect to folks connected to Garuda, but... I had just wasted over two hours on the phone with 5+ customer service representatives, to claim the EMD voucher at least. The number of times I was placed on hold and disconnected, the different information I got from each representative...
  7. Niko Z.

    Garuda denies refund for a refundable ticket

    With all due to respect to folks whose family works for Garuda, but they are going out of their way to shift the burden on the customer and even profit from the situation. I have just got from the phone call with Customer Service, I have suggested I re-activate the original tickets and just use...
  8. Niko Z.

    Garuda denies refund for a refundable ticket

    @Tupai Hitam Thank you for an informative list of options. I will follow up with YLKI @Jamie C I have used a foreign card. I have received chargeback for my other bookings on it, so there are no technical issues. It's just Garuda ordering customers to sponsor it in the time of crisis.
  9. Niko Z.

    Garuda denies refund for a refundable ticket

    In Nov 2019 I had purchased refundable tickets to Japan and back. The flights were supposed be in March, and I cancelled them ahead of time according to Garuda procedure. On March 15, they reverted with the sum they would pay back and a time frame for the payment, all according to fare rules...
  10. Niko Z.

    Divorce -- Need a lawyer or Not? Advice needed.

    Alternatively, does anyone know a reliable lawyer in Jakarta that could represent both parties in the proceedings? According to officials at pengadilan negeri Palangka Raya, if my wife files the suit then the proceedings should take place in Jakarta, as I am a defendant and live abroad.
  11. Niko Z.

    Divorce -- Need a lawyer or Not? Advice needed.

    So, they lawyers are asking 60jt ++ to arrange this, even though it's a consensual divorce and both parties are in agreement regarding all terms. Does anyone know a family lawyer in Palangka Raya that could do this for a reasonable fee?
  12. Niko Z.

    Divorce -- Need a lawyer or Not? Advice needed.

    Thanks Puspa and dafluff. I just got off the phone with my wife and one of the officers at the civil court. The gentleman has explained that it would be easier to process the petition if I were the party to file for divorce, as it has to happen in the domicile of the defendant. In this specific...
  13. Niko Z.

    Divorce -- Need a lawyer or Not? Advice needed.

    My wife and I have been separated for over a year. She will begin divorce proceedings in Palangka Raya at the end of next week. The marriage was conducted in Catholic church and the civil court. The divorce is mutually agreed upon and we both agree that I should take care of the child. I live...

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